INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
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Where can I view my sales receipt?
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How can I return an item?
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Will you restock items indicated as “out of stock?”
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Where can I ship my order?
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INFORMATION ABOUT US
CONTACT US FOR ANY QUESTIONS
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Get in touch with PSCL Beds:
Our Client Advisors will be delighted to assist you on:
- 💬WhatsApp (Click here to send us a message)
- 📧 Email: support@mysabeds.co.uk
- 📞 Phone: 0800 123 4567
- 💁♀️Need help with your existing order? Please reply to the order confirmation email
Opening Hours:
- Monday to Thursday – 10:00am – 4:00pm
- Friday – 10:00am – 2:00pm
- Saturday – Closed
- Sunday – Closed
- We don’t have any showrooms or stores.
Frequently Asked Questions
1. How long will delivery take after I place my order?
We strive to deliver your order within 5-10 working days, excluding bank holidays. After placing your order, we'll send you a confirmation with your delivery date.
Around 3-4 days before your scheduled delivery, you'll receive a tracking link with the exact date and time slot for your delivery.
2. Is it possible to select my delivery date and time?
We apologize for any inconvenience. Currently, we're unable to offer the option to select a specific delivery date or time. Delivery scheduling is influenced by factors such as logistics, routing, and availability.
Our priority is to provide prompt and efficient delivery, and our team will do everything possible to arrange a delivery timeframe that works for you.
3. Is it possible to place my order by phone?
At this time, we do not accept orders over the phone. To make a purchase, please complete your order online through our secure checkout page.
4. What does the 60-night risk-free trial mean?
Take your time to enjoy the comfort and quality of our products at home. If, within 60 nights of delivery, our product doesn’t meet your expectations or needs, just let us know. We’ll be happy to help you explore other options or arrange a return.
5. What is included in the 5-year warranty?
All Mysa products come with a thorough 5-year warranty, reflecting our dedication to the quality and craftsmanship of each item.
If you encounter any issues or have concerns about your purchase during the warranty period, simply reach out to our customer support team. We’ll quickly assist you by arranging repairs, replacements, or finding the best solution.
6. Do you offer monthly payments or financing options?
You can conveniently pay for our products through popular platforms like DivideBuy, Klarna, PayPal, and Clearpay.
With DivideBuy, you can break down your purchase into easy monthly instalments, making it more affordable for your budget.
Klarna lets you buy now and pay later, so you can enjoy your new products before making any payments.
PayPal provides a secure and smooth checkout experience, allowing you to use your PayPal balance or link it to your credit/debit card for an effortless transaction.
Clearpay allows you to divide your payment into interest-free instalments, giving you better control over your finances.
7. Where are your products made?
Where are your products made?
All our products are meticulously crafted in West Yorkshire, a region renowned for its heritage in high-quality furniture manufacturing. By keeping production local, we ensure exceptional attention to detail and rigorous quality control. This dedication helps us uphold the highest standards and deliver durable, long-lasting products. We're proud to support our local community and be part of the rich tradition of British craftsmanship.
8. Do your products meet UK fire safety standards?
Absolutely. Your safety is our priority, and all our products fully comply with UK fire safety regulations.
What Are Our Customers Saying?
Excellence
Based on 7,443 reviews
- Trustpilot
What Are Our Customers Saying?
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