We hope you love your Mysa purchase, but we understand that sometimes circumstances change. Here’s everything you need to know about returns, refunds, and changing your mind.

Please be aware that not all items are eligible for return. Scroll down to see if any exclusions apply to your order.

60-Night Risk-Free Trial

We offer hassle-free returns and full refunds within 60 days of delivery. To get started, just contact us within the 60-day window and we’ll guide you through the process.

Get in touch via:

Email: support@mysabeds.co.uk

Online Support: https://mysabeds.dpdns.org
Phone: 01924 926117

Important Information About Your Return

A collection fee of £75 applies for items returned under the 60-night trial. This fee will be deducted from your refund. For example, if your item cost £500, you will receive £425 upon its return in acceptable condition.

If you prefer, you’re welcome to arrange the return yourself. Please send returns to:
 Mysa Group, Alexandra Mills, Alexandra Road, Batley, WF17 6JA

Making Your Return Smooth and Simple

If the item is returned damaged (e.g., torn fabric, stains, or structural issues) or in poor condition, we reserve the right to deduct up to 75% of the refund to cover the damages.

If you opted for our assembly service, we can remove the packaging for you. However, if you later decide to return the item, you’ll need to provide suitable packaging yourself. We recommend keeping the original packaging if you’re still deciding.

To schedule a return, we’ll also need a photo of the product fully packaged and ready for collection.

Damaged Items Upon Delivery

We strive to ensure your order arrives in perfect condition. However, if something isn't right:

Please inspect the item upon delivery and sign off only if there’s no visible damage.

If damage is noticed after unpacking, contact us within 48 hours of delivery.

Claims made after 48 hours may not be eligible for a refund or exchange.

Changed Your Mind?

We’re happy to assist with returns due to a change of mind, but please note:

  • A £75 collection fee applies to all change-of-mind returns.

For exchanges (such as a different size or colour), the same fee applies for both collection and redelivery.

Items That Won’t Fit

Before ordering, please double-check that your item can be delivered through all access points, including:

 

  • Doorways

  • Staircases

  • Hallways

  • Tight corners

  •  

If we can’t complete the delivery due to access restrictions, a £75 return fee will apply.

Custom & Made-to-Order Products

Customised or made-to-order items (like non-standard bed or headboard sizes) are non-refundable and not eligible for return. The 60-night trial does not apply to these orders.

Assembly & Removal Services

Assembly Service:

Standard delivery includes drop-off at your doorstep or building entrance (ground floor for flats). If you’ve chosen our assembly service, we’ll deliver to your room of choice—provided it’s safely accessible.

We can carry items up to two floors by stairs.

For higher floors, a working lift is required.

If no lift is available beyond the second floor, a £75 surcharge applies.

If access issues prevent delivery or assembly, the assembly fee is non-refundable.

If the item cannot be delivered or assembled due to access issues, the assembly fee is non-refundable.

Removal Service:

 If you’ve booked bed removal, your existing bed must be dismantled and ready for pickup. Our team does not disassemble furniture as part of this service.

Refund Process

Once your return has been received and confirmed to be in reasonable condition, we’ll process your refund promptly.

Refunds will be issued to the original payment method. Please allow up to 5 working days for the refund to appear in your account.

Return Collection

Can you collect my return?

Yes! If your order was delivered via our courier, we can arrange for collection from your address. A £75 return fee applies and will be deducted from your refund.

How long does collection take?

Collections typically take 5–10 working days. We’ll keep you informed throughout the process.

Cancellations

Can I cancel before my delivery is scheduled?

Yes, you can cancel anytime before a delivery date is confirmed. Contact us at
support@mysa.co.uk or 01924 926117 for a full refund.

Can I cancel after the delivery has been scheduled?

Yes. You can cancel within 24 hours of receiving the confirmation SMS or email without any fees. After that, a £75 cancellation fee applies.

Missed your delivery?

 If you’re not available at the time of delivery, a £75 redelivery fee will apply. We’ll then help you arrange a new delivery slot.

Still Have Questions?

We’re here to help. Contact us anytime via email, phone, or through our support page.